Alanna.ai is a virtual closing assistant built for title and escrow operations. It combines conversational support, workflow automation, forms, and title-production-system connections to handle routine interactions around a file. The company currently describes integrations or workflows involving Resware, SoftPro, and RamQuest, with capabilities varying by system. Alanna can help a team collect information and answer approved questions, but it does not replace the licensed parties, underwriters, settlement professionals, or controls responsible for a closing.
What Alanna.ai does
Alanna's site presents general and file-specific question answering through text, web chat, or email. It also describes proactive updates, order entry in Resware, buyer cost estimates and seller net sheets for supported Resware workflows, and forms that collect customer information. Its title-and-closing operations page says Smart Forms can use state-specific or custom fields, route submissions for staff review, and then push approved information to a title production system. That review point is important: an automated answer, estimate, status, or extracted field can be incomplete, outdated, misrouted, or inconsistent with the actual file.
The company also publishes a SOC 2 Type II announcement. This is a vendor security statement, not the report itself and not a guarantee that every deployment, integration, employee action, subcontractor, or customer configuration is covered. A buyer should request current evidence and map the service's data flows rather than treating a certification announcement as sufficient due diligence.
Who it is for
Alanna is most relevant to title agencies, escrow companies, closing teams, and operations leaders that receive repetitive customer questions or manually transfer data into production systems. It may supplement customer service and file administration. It is not a title agent, escrow officer, underwriter, lawyer, identity-verification authority, wire-confirmation service, source of final fees, or independent assurance that a transaction is ready to close.
What to verify before adopting
Pilot representative purchase, refinance, commercial, cash, multilingual, exception, and delayed files. Test identity checks, authorization boundaries, unanswered questions, conflicting documents, fee changes, after-hours messages, escalation, and corrections before data reaches the system of record. Never rely on chat or email alone for wire instructions; retain established out-of-band verification and business-email-compromise controls. Confirm supported fields and versions for each title system, staff approvals, audit logs, retention, encryption, subprocessors, access controls, incident response, business continuity, model providers, training-data terms, accessibility, consent, message delivery, pricing, support, and export or deletion procedures. Review the current SOC report and scope under appropriate confidentiality. PropAIdir has not independently tested Alanna.ai or reproduced vendor claims about response quality, automation, integrations, security controls, staff capacity, customer satisfaction, or closing speed.
